Long hold times cost you customers, and 2 a.m. calls cost your people sleep. By blending automation with our Emergency Monitoring Centre operators, your after-hours line is answered fast, branded to your business — and it will likely cost less than you’re paying today.
Guaranteed — every call, all night, every night
If the text isn’t acknowledged within your predefined timeline, a ProTELEC operator phones your on-call staff directly — the escalation runs until a human owns the problem.
A web dashboard summarizes every call and every response time. No mystery voicemails, no he-said-she-said.
An emergency caller who hits voicemail calls your competitor next — or lets the problem grow until it’s yours anyway.
Generic agents take a message and stop. Our operators run your escalation — text, then phone, until someone responds.
Someone always ends up the unofficial night line. Give them their sleep back — and it likely costs less than you’re paying now.
Tenants reach a branded line with zero hold; maintenance emergencies are triaged and routed to on-call staff before a small leak becomes a big one.
A dedicated phone number on your site signage lets anyone report trespassing or vandalism 24/7 — straight into the monitoring centre.
For maintenance and repair companies, requests arrive by phone or email and land with the right on-call tech — with call-volume reporting to show you where the demand is.
Answered by a person — EMC Winnipeg
The people answering your line answer alarms for a living.
Your after-hours calls are handled in the same Five Diamond certified Emergency Monitoring Centre that watches over 900+ organizations — calm under pressure is the job description.
The ProTELEC family — Winnipeg, since 1968
A senior specialist walks your site, evaluates what you have, and gives you a clear plan — no pressure, no obligation.