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Industries  ▾  Healthcare

Staff protected. Patients undisturbed.

Access control, video, nurse call stations, and staff-safety monitoring for care facilities — protection that works quietly around the people you care for.

First Five Diamond centre in Canada ULC Listed & ULC-S561 Family-owned since 1968
Protected by ProTELEC — 24/7/365
2 rings
Every alarm answered — zero hold
9,000+
Workers protected by CheckMate
1st
Five Diamond certified centre in Canada
<2 min
Verified burglary dispatch
What’s at stake

What care facilities are up against.

Staff working aloneNurses and support staff on nights and home visits — CheckMate safety checks escalate to live operators in seconds, not hours.
Sensitive areasPharmacies, records, and restricted wings need controlled access with an audit trail — without slowing down care.
Care-environment fitAlerting designed around patients: nurse call, discreet duress, and response protocols that don’t disrupt the ward.
Nurse call systems — installed & monitored by ProTELEC Nurse call systems — installed & monitored by ProTELEC
One overnight at a care facility

Thursday, 2:05 a.m. A night nurse misses her check-in.

2:05 a.m.

The silence is the signal

A CheckMate safety check goes unanswered on the overnight rounds. It doesn’t sit in a queue — a live operator responds in under 60 seconds.

2:06 a.m.

A voice, not a robocall

The operator reaches her on the second try — phone deep in a scrub pocket, resident settled, all fine. The escalation stands down.

2:07 a.m.

Logged for the file

Missed check, response time, and resolution — all in the compliance record your Working Alone obligations ask for.

She finishes the shift knowing someone would have come.

Scenario illustrative — the response model is exactly how our monitoring centre runs, every night.

Rings of Protection

How we protect you — layer by layer.

ProTELEC’s prevention-first approach surrounds your healthcare operation with layered protection. Open each layer to see how it works.

Nurse call stations, PA, and intercom — installed and maintained by the same company that monitors them.

  • Patient-first alerting designed for care settings
  • Installed, serviced, and monitored by one provider
  • Covered by our 24-hour written service guarantee
  • Integrates with staff-safety monitoring

Working-alone safety checks with live emergency response — 9,000+ workers protected across Canada.

  • Unlimited automated safety checks — 24/7 by phone or online
  • Emergency button and SafeWalk for critical moments
  • Missed check-ins escalate to live operators instantly
  • Automated audit reports — over 3.8M safety checks in 2024
Full service details →

One system for intrusion and access — centralized control over who enters your buildings, and when.

  • Adjustable access rights by user and area
  • Remote arm/disarm and lock/unlock from one portal
  • Automated arrival & departure reports
  • Push alerts for intrusion, duress, and environmental events
Full service details →

Live operators see intruders at your perimeter, warn them off through your speakers, and dispatch with visual proof.

  • Strobe flashes and a speaker warns intruders off — automatically
  • Trained operators visually verify and monitor in real time
  • Guards dispatched if they remain — police to a video-verified break-in
  • Video verification triggers a significantly higher police response
Full service details →

ULC-S561 compliant monitoring with certificates issued — the fire department notified, often within 30 seconds.

  • Fire department notified — often within 30 seconds, no verification call
  • Trouble alarms reported to keyholders within 5 minutes
  • Waterflow, low-pressure, and gate-valve monitoring
  • ULC-S561 certificates issued — active check-ins every 180 seconds
Full service details →

Extend your service desk around the clock — calls answered in our Winnipeg centre, likely for less than you pay today.

  • Guaranteed: answered within 2 rings, zero hold time
  • Customized, branded greeting for your organization
  • Instant text to on-call staff — operators follow up by phone if unacknowledged
  • Web dashboard of every call, with response times
Full service details →
Proof
“St. John Ambulance utilizes ProTELEC Alarms in both of our Brandon and Winnipeg locations… we feel reassured with the additional layers of security.”
St. John AmbulanceCameras, alarms & monitoring — Brandon & Winnipeg
Five Diamond — 1st in CanadaULC ListedULC-S561CORRedundant Signal Paths
The ProTELEC family The ProTELEC family — Winnipeg, since 1968

Get a straight answer about your security.

A senior specialist walks your site, evaluates what you have, and gives you a clear plan — no pressure, no obligation.

Prefer to talk? A person answers.204-949-1417

Book a free security assessment for your facility

A specialist will reach out within one business day.

No obligation · Response within one business day