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About ProTELEC

Same family. Same standard. Since 1968.

One of Canada’s largest independent security companies — family-owned in Winnipeg for 57 years, exclusively focused on commercial security, and home to Canada’s first Five Diamond certified monitoring centre.

The ProTELEC leadership team The ProTELEC family — Winnipeg
1968
Incorporated in Winnipeg — family-owned ever since
1st
Five Diamond certified monitoring centre in Canada
46%
Of customers with us 15 years or more
3
Offices — Winnipeg, Brandon & Calgary
Our story

Fifty-seven years, one name.

Incorporated in Winnipeg. Monitoring fire alarms the same year.

1968 — Founded in Winnipeg

A family business, from day one.

ProTELEC is incorporated as a family business — and begins providing ULC-certified fire alarm monitoring the same year. The name on the door hasn’t changed since.

1994 — West to Alberta

Calgary calls first.

ProTELEC begins operating in Calgary, providing retail security support to a large international supermarket chain — the start of three decades in Alberta, from local businesses to resource and industrial sites.

2003 — First in Canada

The standard others get measured against.

Our Emergency Monitoring Centre becomes the first in Canada certified Five Diamond by The Monitoring Association. The same year, CheckMate Working Alone launches — lone-worker safety, decades before it was an industry.

2016 — Brandon expansion

Deeper roots, wider reach.

ProTELEC acquires Allen Leigh in Brandon and brings CheckMate development fully in-house — the product and the people who build it, under one roof.

2019 — All-in on commercial

One focus. On purpose.

The residential division is sold, and ProTELEC commits exclusively to commercial security and safety — the focus that defines every decision we make today.

Today — Western Canada’s independent

Still family. Still here at 2 a.m.

Offices in Winnipeg, Brandon, and Calgary with specialists across Alberta and BC — and nearly 1,000 commercial customers who have trusted us for over 25 years.

The monitoring centre

Our own centre, our own people. Never outsourced.

Never outsourcedWe own and staff our Emergency Monitoring Centre in Winnipeg — ULC-listed, Five Diamond certified — and we’ve never outsourced a single alarm.
Two ringsEvery alarm answered within two rings, zero hold — a person, not a menu — with your people called in the order you chose.
Always reachableUPS, generator, multiple internet and phone providers, and proprietary radio backup — your signals reach us even during outages.
Trained for itOur specialists undergo rigorous training and education to qualify for work in the EMC — calm at 2 a.m. is a hiring standard, not a hope.
A ProTELEC operator on shift Operator on shift — EMC Winnipeg
What family ownership gets you

The owners’ personal cell numbers. A 24-hour written service guarantee. And a 57-year reason to keep both promises.

Clients receive personal cell numbers for company owners and dedicated account managers — no voicemails, no gatekeepers.

The Peace of Mind Guarantee

Any installation completed, any issue addressed, within 24 hours — in writing.

No gatekeepers

You call an owner’s cell, an owner answers. Dedicated account managers, not queues.

The long game

46% of customers have been with us 15 years or more. That doesn’t happen by accident.

Five Diamond — 1st in CanadaULC ListedULC-S561CORRedundant Signal Paths

Get a straight answer about your security.

A senior specialist walks your site, evaluates what you have, and gives you a clear plan — no pressure, no obligation.

Prefer to talk? A person answers.204-949-1417

Book your free security assessment

A specialist will reach out within one business day.

No obligation · Response within one business day