Ours. Live operators at Canada’s first Five Diamond monitoring centre, in Winnipeg, see intruders at your fence line, warn them off through your speakers, and dispatch police in under two minutes.
Perimeter analytics flag the subject. An operator in Winnipeg is eyes-on in seconds — before glass breaks.
Lights flash. A live voice over your speakers. Most intruders leave right here.
Police dispatched to a visually verified crime in progress — priority response, not a maybe.
Most “monitoring” is an outsourced call centre reading a script, provinces away. ProTELEC owns and staffs its own — ULC-listed, and the first in Canada to earn Five Diamond certification. We’ve never outsourced a single alarm.
Our flagship. Operators see intruders live, talk them down through your speakers, dispatch with visual proof.
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24/7 live-operator monitoring from our ULC-listed centre — answered in two rings, escalated your way.
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ULC-S561 compliant with certificates issued. Fire department notified in under a minute.
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Integrated door access, video intercom, and surveillance — one site or a hundred-building portfolio.
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Temperature, power, gas, and leak sensors — catch the flood before it becomes a claim.
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Working-alone check-ins and emergency response — 9,000+ workers protected by our sister service.
Clients receive personal cell numbers for company owners and a dedicated account manager — not a ticket queue.
Any install completed, any issue addressed, within 24 hours — in writing. Ask a national to sign that.
46% of customers have stayed 15+ years. Loyalty like that is earned one service call at a time.
“St. John Ambulance utilizes ProTELEC Alarms in both of our Brandon and Winnipeg locations… we feel reassured with the additional layers of security.”ST. JOHN AMBULANCESecurity cameras, alarm systems & monitoring — Brandon & Winnipeg
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Education
Access control, video, and after-hours monitoring for schools — managed at district scale.
80–100+ buildings per division
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Government
Facilities, yards, and lone-worker programs for municipalities across Western Canada.
Monitored from Winnipeg
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Healthcare
Access control, video, nurse call, and staff-safety monitoring for care facilities.
Staff safe, patients undisturbed
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Retail
One standard across every location, with video deterrence at high-shrink sites.
Store one to store three hundred
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Cannabis
Compliance-grade security for licensed production and retail — vaults, video retention, verified response.
Built for regulatory scrutiny
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Industrial
Perimeter video, environmental and water monitoring for yards, warehouses, and portfolios.
Before it becomes a claimBell exited security. ADT became Telus. AAA disappeared. Every acquisition moves your account further from the people protecting it.
ProTELEC has had one name, one family, and one Winnipeg monitoring centre for 57 years. We’ll keep the equipment that works and handle the entire transition.
ProTELECSame family since 1968Book a free on-site assessment. A senior specialist evaluates your setup, identifies gaps, and gives you a straight plan — no pressure, no obligation.
